Return & Refund
Refund will not be accepted without prior approval from Customer Service Representatives, do not send it back without letting us know. Please contact us for the new shipping address after approval to send it back, we do not take any responsibility if you use a different address without our confirmation.
We offer full refund on any items that are found to be faulty or damaged due to our fault, please contact with our customer service representatives as soon as you can. Damage caused because of the fault of the third party or customer’s own fault cannot apply for a refund.
For wrong items you received, please make sure the item is unworn, unaltered, undamaged, clean, tags intact and attached and will not affect the secondary sales. After we received and confimed your returned items, we will perform a full refund or make a replacement at your side.
Customers will get a partial refund for returned items if some original parts missing or stained、damaged after arrival. Please provide all the proof with details and our responsible team will reply to you in 48 hours, please be noted that do NOT send it back without letting us know. We will offer you a new address to send it back and after that we will make you a partial refund then.
If one or more of the items you received are damaged, different, or not working, you will be protected by this Guarantee. Please contact us for Return Material Authorization within 7 days of the order being received.
After returning the product to the address provided by our customer service team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.
30 Days No Reason Return
If you are not satisfied with your purchase and the product is still in brand new condition, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
Please contact us for Return Material Authorization within 30 days of the order being received.
Missing item(s), wrong item(s) or incorrect package sent
During delivery, please make sure the package is in good condition (no sign of being opened) and confirm the contents before signing the package.
For any issues, please contact us:
1. Provide your order number and the product code (SKU number).
2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions after the problem is confirmed by US:
If there is an item missing, we will resend the missing item/accessory for free within the warranty period.
If we have shipped the wrong item, we will either refund you in full or dispatch an alternative item (if applicable and available).
We will decide whether you need to return the wrong product or not and reimburse you for the return shipping fee when we receive it.